Infrastructure Technical Support Manager

Responsible for all aspects of service delivery across their assigned customer accounts

Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service

Manage relevant third-party organization relationships

Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts

Act as an escalation point for service delivery issues and ensure resolution to the Customer's satisfaction

Develop business relationships with the decision-makers and deliver short-, medium-, and long-term business opportunities

Maintain strong and trusted relationships with Customer's staff to enable retention and growth

Promote the services offered by Capita into managed service Customers

Work closely with the Account Manager in a matrix team environment

Ensure monthly and quarterly customer meetings are scheduled and documented

Ensure monthly, quarterly, and annual reports are provided in line with the contract timings and requirements

Ensure that all internal governance processes (e.g. risk management) are complied with

Location: Dublin, Ireland

Time Type: Full time

Contract Type: Permanent