Infrastructure Engineer

Infrastructure Engineer

We're looking for an Infrastructure Engineer to join our team in Capita Intelligent Communications (CIC) on site at our Mansfield office. This role will require occasional travel to our other sites to provide onsite support where required – hire car will be provided, a full UK driving licence is required. You'll be responsible for supporting and resolving End User hardware issues within your designated region. This is an expanding, challenging and demanding role, providing a front-line interface between our high-profile customers and Capita. Working to tight Service Level Agreements (SLAs) to ensure Capita achieve its contractual obligations and to meet the business units Key Performance Indicators (KPIs). Security Clearance: successful candidates must have the ability to obtain and maintain Security Check (SC) clearance. Diversity statement As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Essential:

• Industry Knowledge: ideally hands-on experience with equipment from mail-room / printing / scanning technologies - interest in technology and proven desire to learn
• Must maintain in-depth technical knowledge of End-User IT hardware, including Desktop, Laptop and Printers, as well as other IT peripherals.
• Confident in being able to analyse hardware faults and use critical thinking skills to troubleshoot issues.
• Able to evidence problem-solving skills to quickly diagnose and resolve hardware issues.
• Full UK driving licence

In addition, you will also have:

• Strong attention to detail is when dealing with complex computer systems, so an engineer must be meticulous and thorough in their work.
• Ability to be adaptable and able to learn quickly.
• Customer-focused and committed to providing excellent service to clients. Strong collaboration and communication skills are essential.
• Strong customer facing skills

What you'll be doing:

• Diagnose and repair End-user IT hardware break fix at client locations
• Provide installation and configuration of End-user devices
• Develop and maintain manufacturer accreditation to support End-User devices in and out of manufacturer warranty
• Manage boot stock spares suitable for the supported technology ensuring used items are recorded and replenished in adequate timeframes
• Maintain accurate records of repairs, upgrades, and maintenance tasks using Capita Service Management Toolsets.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

What's in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always​ Fearless innovation​ Achieve together​ Everyone is valued

Location: Mansfield, United Kingdom

Time Type: Full time

Contract Type: Permanent