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Customer Service Agent With Italian
Support Italian-speaking customers via phone and email to resolve inquiries efficiently
Lesser Poland Voivodeship, Poland
Entry Level
3 weeks ago
Capita
A UK-based business process outsourcing and professional services company providing digital transformation and technology-enabled services.
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Customer Service Advisor With Italian
As a Customer Service Advisor at Capita, you'll join a team dedicated to supporting our clients. Your responsibilities will include providing comprehensive, top-notch customer service, handling phone and email enquiries, and promoting products and offers based on customer needs.
Your responsibilities:
- Customer support through various channels (incoming calls and messages)
- Analyzing and resolving customer inquiries
- Providing information related to administrative and technical aspects (products, invoices, etc.)
- Implementing changes to the system
- Collaborating with other departments to ensure comprehensive customer service
- Selling and promoting products during customer conversations
Our requirements:
- Italian language skills at a minimum level of C1
- Willingness to work in a hybrid environment after the onboarding period in Krakow
- Willingness to work in a 5-day, 40-hour shift system, Monday through Sunday (8:00 AM - 10:00 PM)
Location: Poland
Time Type: Full time
Contract Type: Fixed Term (Fixed Term)
About Capita
A UK-based business process outsourcing and professional services company providing digital transformation and technology-enabled services.