Customer Service Advisor

Customer Service Advisor

As a Customer Service Agent, you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. You will manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications. You will also manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.

Your responsibilities will include:

• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.
• Your experience and attributes will include:
• Being highly methodical with a thorough attention to detail
• Having excellent organizational skills
• Having the ability to work to stringent customer service SLAs and KPIs
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC and data entry skills
• Excellent written English and the ability to compose written responses to customers
• An ability to learn new skills quickly including adopting new processes and technology

What's in it for you?

You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• €28 080 per annum
• 22 days annual leave
• Access to Wrkit – giving you access to lifestyle savings, & discounts
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2work scheme…and plenty more