Customer Service Advisor

Customer Service Advisor

Join Capita Ireland as a Customer Service Advisor – Office-Based in Clonakilty. Are you passionate about delivering excellent customer service and looking to grow your career in a supportive, team-oriented environment? Capita Ireland is hiring a full-time Customer Service Advisor to join our friendly and dedicated team at our Clonakilty office.

Location: West Cork Business and Technology Park, Co. Cork, P85 YH98

Working Hours: Monday to Friday, 8:00 AM – 4:00 PM (37 hours per week)

What You'll Be Doing:

• Handle a high number of customer queries via telephone.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What We're Looking For:

• Previous experience working in a similar environment
• Strong communication skills and the ability to build rapport with all callers
• Excellent organizational skills
• The ability to work to stringent customer service SLA's and KPI's
• Confidence and the ability to communicate clearly and effectively
• Excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• A proactive attitude with the ability and ambition to develop role in the future

What's In It For You?

You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• €25,974 per annum
• 22 days annual leave
• Access to Wrkit – giving you access to lifestyle savings, & discounts
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2work scheme…and plenty more