FBS - Help Desk Insurance Policy Support Representative Jr. - Remote Eligible

Job Title

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Team Function

The main function of this team is to monitor agent underwriting behavior. We make sure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Performs work independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

Role Description

The function of this individual would be to help make policy updates, remove discounts, update coverage on renewal based on the finding of audits completed by other members of the team. We will be focusing on correcting rating inaccuracies and enforcing policy and coverage eligibility. Processes moderately complex inbound policy administration requests received through non-phone channels from internal and external customers. Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses. Works in multiple systems to access information, process transactions, and document important notes in customer file. Reports systems or process issues to supervisor. Proactively identifies process improvement opportunities and makes suggestions to optimize efficiency, increase quality, and reduce costs. Performs other duties as assigned. Grows knowledge through self-directed learning. Supports peers by sharing knowledge and helping them understand the knowledge management system. Assists with maintaining knowledge management system to ensure knowledge resources are current. Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.