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SMB Account Manager
Work closely with senior leaders and founders to drive revenue retention strategies for SMB customers.
New York
Mid-Level
6 months ago
✨ About The Role
- Responsible for managing renewals and increasing customer loyalty within the SMB segment
- Implement strategies to minimize churn and enhance customer loyalty to drive revenue retention
- Identify expansion opportunities by analyzing health metrics and usage patterns
- Proactively monitor the overall health of the SMB segment and implement customer health management initiatives
- Collaborate across teams to build strong relationships with stakeholders and colleagues
âš¡ Requirements
- Experience in managing customer accounts and driving revenue growth within the SMB segment
- Strong data analysis skills to derive insights and make informed decisions
- Excellent communication skills to effectively convey complex ideas to a diverse audience
- Proven track record in driving renewals and expansion initiatives tailored to SMB customers
- Self-starter mentality with the ability to initiate and drive projects autonomously
About Canary Technologies
Modernizing the hospitality tech stack.