✨ About The Role
- Responsible for managing renewals and increasing customer loyalty within the SMB segment
- Implement strategies to minimize churn and enhance customer loyalty to drive revenue retention
- Identify expansion opportunities by analyzing health metrics and usage patterns to increase net retention revenue
- Collaborate with Customer Success Managers to proactively monitor and manage the overall health of the SMB segment
- Opportunity for close interaction with senior leaders and founders, with significant room for advancement based on performance and talent
âš¡ Requirements
- Experience in customer success or account management roles, preferably in a high-growth startup environment
- Strong analytical skills with the ability to derive insights from data to drive customer retention and expansion strategies
- Excellent communication skills to effectively convey complex ideas to a diverse audience
- Proven track record in driving renewals and expansion initiatives tailored to the SMB customer segment
- Self-starter mentality with the ability to initiate and drive projects autonomously