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SMB Account Manager
Work closely with senior leaders and founders to maximize revenue retention and customer loyalty.
San Francisco, California, United States
Mid-Level
3 months ago
Canary Technologies
Modernizing the hospitality tech stack.
Job is no longer active
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✨ About The Role
- Responsible for managing renewals and increasing customer loyalty within the SMB segment
- Implement strategies to minimize churn and enhance customer loyalty to drive revenue retention
- Identify expansion opportunities by analyzing health metrics and usage patterns to increase net retention revenue
- Collaborate with Customer Success Managers to proactively monitor and manage the overall health of the SMB segment
- Opportunity for close interaction with senior leaders and founders, with significant room for advancement based on performance and talent
âš¡ Requirements
- Experience in customer success or account management roles, preferably in a high-growth startup environment
- Strong analytical skills with the ability to derive insights from data to drive customer retention and expansion strategies
- Excellent communication skills to effectively convey complex ideas to a diverse audience
- Proven track record in driving renewals and expansion initiatives tailored to the SMB customer segment
- Self-starter mentality with the ability to initiate and drive projects autonomously
SMB Account Manager
San Francisco, California, United States
Sales
Job is no longer active
About Canary Technologies
Modernizing the hospitality tech stack.