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German, French - speaking L1 Tech Support Advocate - Remote Eligible
Provide first-level technical support to hotel clients using Canary's hospitality software.
BerlinRemote
Entry Level
4 weeks ago
✨ About The Role
- This role serves as the first point of contact for customers seeking technical support, requiring prompt and effective solutions.
- Responsibilities include initial troubleshooting of customer inquiries via phone, email, and chat.
- The advocate will escalate complex issues to team leads or appropriate internal teams, ensuring smooth transitions for resolution.
- Utilizing the internal knowledge base is essential for providing accurate information and solutions to common issues.
- Proactive communication with customers about ticket progress and expected resolution times is a key responsibility.
- The role involves collaboration with team members and cross-functional partners to improve support processes and customer satisfaction.
- Meeting or exceeding established performance metrics, including response and ticket resolution times, is expected.
âš¡ Requirements
- The ideal candidate is fluent in German, French, and English, enabling effective communication with a diverse customer base.
- Previous experience in customer service or technical support is essential, particularly in a B2B or SaaS environment.
- A customer-focused attitude is crucial, demonstrating a genuine desire to assist and resolve customer issues.
- Strong written and verbal communication skills are necessary to explain technical concepts clearly to non-technical customers.
- The candidate should possess strong problem-solving skills and a proactive approach to addressing technical challenges.
- A collaborative mindset is important, as the role involves working closely with team members and cross-functional partners.
- Effective time management skills are required to handle multiple tasks and inquiries simultaneously.
German, French - speaking L1 Tech Support Advocate - Remote Eligible
BerlinRemote
Support
About Canary Technologies
Modernizing the hospitality tech stack.