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Customer Support Advocate - Remote Eligible
Provide exceptional customer support by troubleshooting technical issues and ensuring customer satisfaction.
Remote
Entry Level
3 weeks ago
✨ About The Role
- The Customer Support Advocate will be the first point of contact for customers seeking assistance with technical issues and product inquiries.
- Responsibilities include initial troubleshooting, responding to customer inquiries via phone, email, and chat.
- The role requires professional and empathetic interaction with customers, actively listening to their concerns.
- Complex issues will need to be escalated to team leads or appropriate internal teams, ensuring smooth transitions for resolution.
- The advocate will utilize internal resources to provide accurate information and solutions to common issues.
- Proactive communication with customers about ticket progress and expected resolution times is essential.
- Educating customers on product functionality and best practices is a key part of the role.
- The position involves collaboration with team members to share insights and contribute to improving support processes.
âš¡ Requirements
- The ideal candidate is fluent in both Japanese and English, enabling effective communication with a diverse customer base.
- Previous experience in customer service or technical support is essential, particularly in a B2B or SaaS environment.
- A customer-focused attitude is crucial, demonstrating a genuine desire to assist and resolve customer issues.
- Strong written and verbal communication skills are necessary to explain technical concepts clearly to non-technical customers.
- The candidate should possess strong problem-solving skills and a proactive approach to addressing technical issues.
- A collaborative mindset is important, as the role involves working closely with team members and cross-functional partners.
- Effective time management skills are required to handle multiple tasks and inquiries simultaneously.
About Canary Technologies
Modernizing the hospitality tech stack.