Senior Manager - account Management - corporate Giving - Remote Eligible

Senior Manager Account Management, Corporate Partnerships

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The successful candidate will collaborate with the Director, Corporate Partnerships and will work as a member of the national Philanthropy team to support the development, management and growth of the Corporate Partnerships program. The incumbent will lead a team of 4 direct reports who are based in various regions and are focused on the activation, renewal, and growth of existing large enterprise corporate partners and new small medium enterprise corporate relationships.

As a senior manager, the incumbent will be expected to lead their team in delivering on ambitious channel growth goals. This includes leading and developing a high-performing team, fostering a culture of growth, excellence and impactful philanthropy. It encompasses setting, managing and evaluating goals and performance of direct reports, leading a portfolio of donors, contributing to the development and execution of an ambitious channel strategy and monitoring progress against the objectives set by the Director and Philanthropy leadership team.

In this role, you will be:

Team Management

• Supports and promotes a team culture that is described as trusting, open, collaborative, accountable, results oriented, innovative and reflective of a growth mindset.
• Translates team channel goals and priorities into concrete actionable priorities for team members
• Manages the performance of a team including providing ongoing guidance, coaching and oversight in areas of corporate donor/prospect strategy and professional development, and conducting performance reviews.
• Manages and evaluates monthly financial, CRM and pipeline management objectives.
• Recruits, onboards and trains new channel staff.

Planning, Evaluation and Execution

• Supports planning, evaluation, and execution of ambitious annual business plans and channel objectives in coordination with the Director.
• Provides recommendations to the Director on channel performance and opportunities to ensure success.
• Supports channel budget planning, analysis and forecasts; maintains close control of revenue and expenses throughout the year.
• Monitors and supports corporate prospect clearance, research, and pipeline channel functions.

Corporate Fundraising

• Develops and manages pipeline of core and complex corporate partners to meet annual revenue targets, including unrestricted, programs, appeals and campaign(s).
• Establishes and executes activation and account management strategies to maximize donation, sponsorship revenue growth, as well as employee and customer activation on partner relationships, renewals and campaigns.
• In consultation with internal stakeholders, manages the delivery of customized funding proposals, gift agreements and reporting materials for core and complex corporate relationships.
• Plays a leadership role during domestic and international emergency appeals, ensuring a best-in-class experience realized through customer and employee facing activations as required for corporate donors.
• Prepares recommendations and briefs for philanthropy leadership on corporate prospects and key relationships in support of executive solicitations and meetings.
• Works collaboratively with stakeholders across Philanthropy on joint cultivation, solicitation and stewardship activities.
• Ensures timely and accurate entry of relationship and revenue activity in CRM.

What we are looking for:

• The minimum qualifications for this job are post-secondary education, seven years of relevant fundraising experience, and a minimum of three years managing a team, or an equivalent combination of education and experience.
• Proven track record of delivering exceptional fundraising results and managing high performance teams.
• Strong business acumen, with experience in performance and data analysis.
• Planning, project management, administrative leadership, human resources, and financial management skills
• Ability to bring multiple stakeholders together to understand project deliverables.
• Exceptional proposal writing with demonstrated track record of delivering fundraising results.
• Knowledge of philanthropy best practices, sector trends and familiarity with donor-centred fundraising
• Strong communication (written and oral), interpersonal and organizational skills
• High level of proficiency and experience with fundraising software, preferably Blackbaud and/or other CRM system.
• Proven productivity and collaboration computer skills including Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint, Teams)
• CFRE, ACFRE or FAHP certification is an asset.
• Excellent interpersonal skills demonstrating a collaborative approach that actively promotes cross-channel collaboration with a willingness to engage constructively with internal and external stakeholders.
• Ability to be self-directed and a high achiever within an integrated management structure are critical.
• Proactive approach with strong critical thinking, problem solving skills and conflict resolution skills by defusing high-tension situations effectively.
• Commitment to confidentiality, discretion with sensitive and highly confidential information, and compliance with professional, legal, and ethical guidelines related to fundraising and supervision of direct reports.
• Patience, diplomacy, and sensitivity to donors' concerns are essential.
• Experience in working with a diverse population, and an understanding of cultural issues is a definite asset.
• Commitment to professional development with an ability to apply learnings into day-to-day responsibilities and deliverables.
• Constantly alert to opportunities to position or reposition CRC to capitalize on opportunities.
• Ability to think big picture and apply an "enterprise-wide" mindset to strategy and implementation.
• Ability to work effectively in a fast paced, national environment with multiple conflicting demands, ambiguity, and an ability adapt quickly in changing circumstances indicating comfort with "managing in the grey".
• Ability to create, align, and translate vision and strategies into concrete and cohesive plans that align daily work with vision and directions of the Philanthropy operational objectives.
• Ability to lead and foster open dialogue and collaboration across the organization to drive alignment, interdependence and broad understanding of the teams progress, successes and challenges
• Ability to foster and integrate continuous improvement and innovation in everything we do.

Working conditions:

• Domestic travel is a regular part of the job. Current driver's license, use of a car, and a satisfactory driver's abstract is required.
• Occasionally required to work non-traditional hours to meet travel and other commitments and during times of a disaster response and/or appeal.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).