Coordinator, Human Resources - Emergency Operations

Coordinator - People Services, Emergency Operations

Employee Working Location: Partially Virtual / Hybrid

Employment status: Temporary Full-Time (Till Nov 2025)

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In This Role, You Will:

• Set up and refresh the People Services Welcome area daily, prepare orientation presentations and new arrival packages, and facilitate site tours and onboarding activities.
• Maintain accurate workforce schedules, track personnel arrivals and departures, and communicate significant scheduling shifts or requests.
• Provide timely reports, manage personnel records, and ensure secure handling of emails, reports, and electronic files.
• Deliver professional internal customer service, coordinating with People Services, CRC functions, and internal stakeholders to ensure seamless service delivery and resolve issues.
• Participate in team briefings, support team members, and contribute to the management and maintenance of shared email accounts and filing systems.
• Support the scheduling and organization of training events, identify process improvement opportunities, and participate in People Services training and team development.
• Conduct daily wellness checks, observe and support compliance to occupational health and safety standards, escalate serious incidents, and participate in response debriefs and process reviews.

What We Are Looking For:

• Qualifications include a minimum of 3 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
• General knowledge of Volunteer or Human Resources and employment legislation.
• Fluency in English is required, French is an asset.
• Proficiency in standard computer applications (Microsoft Office Suite) and ability to work with relevant systems.
• Ability to work in a fast-paced, high-pressure environment, ability to work non-traditional and longer hours often on short notice including evenings, weekends, and statutory holiday.
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Ability to adhere to confidentiality and privacy standards and handle sensitive information with discretion.
• Strong customer service orientation with the ability to handle inquiries with professionalism and empathy.

Working Conditions:

• All teams contributing to emergency response efforts directly or indirectly.
• All CRC roles are required to adapt work and priorities to support emergency response efforts, be present in person as required to support service delivery and deploy to emergency responses when appropriate and/or required (personnel availability and request for exceptions will be discussed with line management).
• For CRC roles that are assigned a function in the Emergency Relief operational structure (in field and virtual), personnel may be required to be part of an on-call roster and be available for scheduled on-call work.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).