Associate Manager, Customer Service

Campbell's Opportunity

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

In this role, you'll be at the forefront of driving operational excellence and customer satisfaction within our Value Channel. By leading a team responsible for order management and customer engagement, you'll play a key role in improving case fill rates, on-time delivery, and customer in-stock performance. Your ability to guide the team, solve problems, and build strong cross-functional relationships will help shape the future of our customer service operations—and leave a lasting impact on our business.

What you will do...

• Work with individual team members to achieve the service needs of our customers. This will include meeting defined targets on supply chain metrics that the customer and Campbell have deemed critical to the business relationship.
• Work with the customer or Campbell internal business partners directly to resolve critical business issues related to customer service and order management.
• Build organizational capability, including direction setting, development, and performance management for direct reports.
• Address issues that impact servicing our customers and seek resolution tactics. This will include accessing the cross functional expertise of the numerous support services in the Customer Service Center.
• Work with the Sr Manager Customer Supply Chain on projects that will proactively resolve issues effecting the entire service center.
• Analyze and evaluate alternative solutions to respond to internal and external customer requests relative to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and corporate guidelines.

Who you will work with...

Reporting into Director, Supply Chain Logistics, you'll collaborate closely with Sales, Planning, Transportation, Warehousing, and Finance teams, particularly within the Value Channel.

What Sets Your Team Apart

This team is known for its cross-functional collaboration, agility, and commitment to customer satisfaction. With a mix of operational oversight and strategic engagement, the team plays a critical role in ensuring smooth order execution and customer experience. The environment encourages problem-solving, ownership, and continuous improvement, making it a great place for leaders who want to make an impact.

Future of the Business

As part of the strategic direction, the team is focused on enhancing order management efficiency, improving customer in-stock performance, and driving case fill and on-time delivery metrics. You'll be involved in initiatives that support process optimization, data-driven decision-making, and cross-functional alignment—all contributing to the broader transformation of the supply chain and customer service experience.

What you will bring to the table... (Must Have)

• Bachelor's Degree required
• 5+ years of experience in a Customer Service role with emphasis on Order Management, Transportation/Distribution/Logistics and experience working with cross-functional business units, specifically Sales and Finance teams.

It would be great if you have... (Nice to Have)

• Bachelor's Degree in Supply Chain related field
• 6+ years of Supply Chain/Logistics experience
• Strong knowledge of SAP Order to Cash Process strongly preferred.

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between $71,700-$103,000. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.