EHR Specialist II

EHR Specialist II

The EHR Implementation Specialist collaborates with the IT Director to sustain the ongoing operation of the Electronic Health Record.

Essential Duties & Responsibilities:

• Set up New Hire EHR profiles and manage user changes
• Set up LMS courses
• Set up user profiles in OQ Analyst
• Set up Credible profiles in Caminar and TRN domains
• Manage and track user Credentialing profiles
• Determine LMS course completions and give access to the Caminar domain
• Manage User Terminations and LOA:
• Remove EHR access to Caminar and TRN domains
• Remove user profiles in OQ Analyst
• Remove user from Vivantio
• Manage Medical User's Needs:
• eRx token set up and renewal
• eLab set up and problem resolutions
• Form Development and Documentation:
• Contributes to the design and maintenance of forms
• Collaborates in the development of User Guides, Knowledge Base articles, and training materials
• Create and revise reports and forms for Clinical Staff, Administrative Staff, and the Management team utilizing EHR reporting tools
• Create and revise County and Agency forms that meet County specifications and agency requirements
• Task Ticket Resolution:
• Provide ongoing support to staff regarding issues/concerns with the EHR software, including processing user requests through EHR ticketing system, and user account maintenance
• Meet deadlines and effectively prioritize projects and objectives for self and staff by meeting Service Level Agreements contained within Vivantio ticketing system
• Coordinate with Credible to resolve software issues
• General:
• Attends training events and staff meetings as assigned
• Manage Client Portal development and use
• Become a subject matter expert on all aspects of the EHR and how it can be leveraged by staff
• Work with the EHR Manager to develop and maintain administrative and clinical workflows
• Become familiar with regional workflows in order to provide company-wide support
• Provide ad-hoc training when necessary
• Actively participate in EHR related projects
• Attend Credible User Group meetings
• Run monthly QA and Credential Attachment reports. Coordinated resolutions with team leads
• Collaborate with Clinical Supervisors and staff to continuously improve processes that utilize the EHR system
• Ensure that the EHR works in accordance with State and County regulations

Qualifications & Skills:

• Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Publisher, etc.)
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Customer Service—the individual manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays or unexpected events
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
• Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly
• Must be able to work independently
• Must be able to interact with non-computer personnel as a trainer
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects
• Experience in health services administration or non-profit environment is helpful
• Knowledge of clinical workflows, county requirements, and MediCal regulations is a plus
• Proficiency with SQL Server Management Studio (SSMS) for database administration, queries, and troubleshooting
• Ability to configure, maintain, and optimize SQL Server databases to support organizational systems
• Knowledge of writing, modifying, and analyzing SQL queries to extract and report on data
• Willingness to learn new technologies, systems, and processes, and apply them effectively in the work environment
• Ability to adapt quickly to technical challenges, showing initiative in gaining new technical skills

Position Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs., and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine.

Essential Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
• This position may require limited, occasional, or frequent driving. If required, a valid California driver's license, a reliable personal vehicle, and current personal auto insurance is required by law.
• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
• If applicable, a personal cell phone with reliable service and a data plan to use for business purposes.
• May be required to obtain and maintain First Aid and CPR certification.