Program Manager, Stability And Citywide Supportive Housing

Program Manager

CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The Stability Supportive Housing Program provides 60 units of scattered site supportive housing to chronically homeless single adults and adult families with a family member who has a serious mental illness and/or substance use disorder. The apartments are located throughout New York City.

The Citywide Scattered Site Housing Program provides 48 units of scattered site housing to chronically homeless individuals with serious and persistent mental illness (SPMI). The apartments are located throughout New York City. Both programs provide case management services. Program staff work focus on removing barriers to maintain housing by ensuring that all clients' basic needs are met and that clients are connected to needed services, such as medical, mental health, substance use treatment as well as benefits and legal. The operations component focus on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases, and making units ready when there is a vacancy. Clients contribute 30% of their income towards their rent.

What The Program Manager Does

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Train staff in program responsibilities, processes, and procedures, and ensure that all staff meet contract requirements in their daily work.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Coordinate and supervise all day-to-day activities of direct reporting staff.
• Periodically observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Conduct weekly supervision for direct reporting staff.
• Communicate with peers in other CAMBA programs on issues related to client progress.
• Conduct face-to-face home visits with clients to provide services.
• Document all interactions with clients in the case records.
• Assist in the analysis of programming and demographic data to make programmatic improvements.
• Organize onsite and off-site training opportunities for professional development of staff.
• Confer with the Program Manager on programmatic and operational matters.
• Attend and represent the organization at staff, funder, and external agency meetings as required.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Conduct initial intake or assessment of clients and/or clients' families and periodic reassessments as needed.
• Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
• Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients as needed.
• Other duties as assigned.

Minimum Education/Experience Required

• Bachelor's degree (B.A.) and two (2) years of supervisory experience, preferably in housing related services or,
• Licensed master's degree in social work (LMSW) or mental health counseling (LMHC) and one (1) year of applicable experience.
• Relevant experience as described above, preferably in a mid-sized (250+ employees) organization.

• Familiarity with counseling services
• Excellent written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Other Requirements

• Bilingual in Spanish (preferred)

Compensation: 80,000 annually Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status, or sexual orientation.