View All Jobs 153905
Tier 1 App Support (AI)
Provide technical support for enterprise AI chatbot applications and troubleshoot user issues
Carlsbad, California, United States
Junior
yesterday
California Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.
296 Similar Jobs at California Staffing
Cgpte Application Support Specialist
The Cgpte Application Support Specialist provides front-line technical support for Cgpte Enterprise users, delivering timely triage, resolution, and escalation of user issues. This role is critical to ensuring successful user adoption and satisfaction during the enterprise rollout.
Skills and Requirements
- 1-3 years of experience in technical support, help desk, or customer service roles
- Experience with ServiceNow ticketing system preferred
- Experience supporting enterprise software applications
- Familiarity with AI tools or chatbot technologies preferred
- Strong troubleshooting and analytical problem-solving skills
- Proficiency with ServiceNow ticketing system and workflow processes
- Understanding of enterprise authentication systems (SSO, SAML, etc.)
- Basic knowledge of web technologies and browser-based applications
- Familiarity with Microsoft Office 365 and enterprise productivity tools
- Associate's degree in Information Technology, Computer Science, or related field preferred
- Relevant certifications in customer service or technical support preferred
- ITIL Foundation certification preferred but not required
About California Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.