Technical Support Professional

Support Engineer For Ceph And Openshift Data Foundation

The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.

Your role and responsibilities will include:

• Responding to service requests within the designated service-level agreement.
• Collaborating with engineers and developers to develop creative solutions for customers, including product fixes.
• Sharing your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; presenting troubleshooting instructions and solutions to other support engineers and within the storage product.
• Working to exceed customer expectations by providing outstanding customer service and ensuring that regular updates are provided to ensure the customer is satisfied with the support received.
• Investigating and troubleshooting issues while developing solutions for our customers while understanding their business needs.

Required technical and professional expertise includes:

• Experience working as a support, sustaining or development engineer or directly related experience.
• Linux Storage System administration experience, including system installation, configuration, and maintenance.
• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
• Ability to work and collaborate in a team setting and look to share knowledge with peers.
• Experience working with Ceph/Openshift/Kubernetes technologies.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.