Systems Support Engineer II

Systems Support Engineer II (Onsite – San Francisco Area)

At Red River Managed Services, we cultivate a welcoming, positive workplace where every employee feels valued, supported, and empowered to do their best work. We embrace a true one-team mentality—collaborating, sharing knowledge, and making thoughtful decisions grounded in data, experience, and collective insight. We look for self-motivated individuals who thrive in a team-driven environment built on trust, accountability, and shared success. Our teams partner directly with clients to design innovative solutions, challenge the status quo, and deliver best-in-class results. With a deeply client-centric mindset, we anticipate needs, respond with urgency, and build long-term relationships rooted in reliability and excellence. As we continue to grow, we seek passionate professionals who are resilient in the face of change, energized by creativity, and committed to continuous learning. Successful candidates will demonstrate a strong desire for personal and professional growth, supported by ongoing feedback and development.

Ideal candidates will embody the following qualities and be prepared to share examples of how they've demonstrated them in previous roles:

• Collaboration — You bring a team-first mindset, ensuring colleagues feel welcomed, supported, and positioned for success.
• Creativity — You embrace new ideas, listen to understand, and pursue innovative solutions with persistence and enthusiasm.
• Empathy — You take time to understand the needs of clients and teammates, anticipate challenges, and foster trust and long-term loyalty.
• Integrity — You give and receive feedback openly, acknowledge mistakes, and share learnings to strengthen the team.
• Judgment — You make thoughtful, informed decisions that prioritize long-term solutions over quick fixes, relying on data and collaboration.
• Purpose — You seek truth, challenge the status quo when necessary, and pursue excellence even when it requires personal risk.
• Resilience — You adapt quickly, stay steady in fast-changing environments, and know when to escalate or collaborate to overcome challenges.
• Selflessness — You prioritize what's best for the team and organization, consider the impact of your actions, and work to elevate those around you.

Responsibilities

• Provide technical support for all users and guests within the assigned region.
• Deliver end-to-end support for both end users and C-level executives.
• Ensure timely resolution of issues and communicate solutions clearly and professionally.
• Diagnose and resolve technical problems via phone, in person, or remote sessions.
• Install software, manage user accounts, and adjust system settings based on user needs.
• Collaborate with the offshore ServiceDesk team to maintain smooth IT operations.
• Travel to local and regional offices to provide onsite support and complete project work.
• Create and maintain technical documentation, procedural guides, and user FAQs.
• Support office moves, new-hire setups, and other IT-related operational tasks.
• Deploy new hardware systems and software applications.
• Support building technologies including security systems, turnstiles, and basic network infrastructure.
• Troubleshoot and resolve issues with mobile devices and ensure recovery processes are in place.
• Lead or co-lead large projects and major technical initiatives.
• Support and maintain conference room technologies for Microsoft Teams, Zoom, and WebEx.
• Train users on everyday technology and new tools as they are introduced.

Qualifications

• Advanced knowledge of Windows environments and end-user support.
• Strong understanding of O365, Windows 11, and related Microsoft applications and services.
• Solid experience with iOS, macOS, and Apple mobile devices.
• Excellent listening skills with the ability to understand user needs and troubleshoot effectively.
• Expertise in video conferencing and collaboration technologies, including Neat devices, Microsoft Teams, Zoom, and WebEx.
• High degree of patience and empathy when supporting non-technical users, executives, and distributed/offshore teams.
• Exceptional verbal and written communication skills.
• Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
• 3+ years of IT support experience in a large, fast-paced corporate environment.
• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits, and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (optional).

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Red River brings together the ideal combination of talent, partners, and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility, and cloud solutions. Our operations, support, sales, and technical teams all work together to create a positive impact on citizens, soldiers, consumers, and employees. That's what it means to Rock the Red. Are you ready?

We work with purpose, looking to disrupt the status quo in meaningful ways. We act with integrity, showing respect for all and demonstrating our commitment to ethics. We value collaboration and work as a team to accomplish goals. We elevate creativity, and support curiosity to re-imagine the use of technology. We have a strong work ethic, and seek continuous improvement in all we do. We embrace philanthropy, working together to drive positive change and lasting impact within communities around us.