Support Engineer Ii - ext - Amz9084429

Support Engineer Ii-Ext

Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers. Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Identify technical issues and develop improvements to technical processes. Serve as a point of escalation and drive customer communication during critical service events. Mentor junior engineers. 40 hours/week, 8:00am-5:00pm, Salary Range $118,664/year to $185,000/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Basic Qualifications Position Requirements: Bachelor's degree or foreign equivalent degree in Networking, Information Technology, Computer Science, Engineering, or a related field and three years of experience in the job offered, as a Systems Administrator, or a related occupation. Must have one year of experience in the following skill(s): (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) experience in Linux or Windows Operating System support; and (3) experience in networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP.

Preferred Qualifications Please see job description and the position requirements above. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.