Support Coordinator - Cardiovascular Medicine Clinic - Full Time 8 Hour Days (non - exempt) (union)

Ambulatory Clinic Position

As part of the ambulatory clinic, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.

Essential duties:

• Greets patients in a courteous and professional manner.
• Adheres to protect patient confidentiality.
• Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.
• Schedules patient's diagnostic testing in a timely manner while accommodating patient's needs.
• Understands the procedures for scheduling patients, and gives proper patient instructions.
• Notifies patient of upcoming appointments in a timely manner.
• Communicates all changes with patient and case information to all involved personnel.
• Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).
• Works with various hospital personnel to resolve issues and accommodate patient.
• Preps charts for diagnostic testing.
• Assist in translation as needed (if applicable).
• Provides phone coverage as needed.
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Ability to work independently and in a team setting to accomplish duties in a timely manner.
• Knowledge of proper chart format.
• Performs other duties as assigned.

Required qualifications:

• High school or equivalent.
• Equivalent work experience in customer service and/or medical office.
• Proven record of dealing with the public in a customer service role.
• Must have excellent communication skills, including the ability to speak, read and write English proficiently.

Preferred qualifications:

• Bachelor's degree in a related field.
• 1 year in acute care or ambulatory care setting.
• Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.
• Knowledge of medical terminology.
• Basic Life Support (BLS) for Healthcare Provider from American Heart Association.

Required licenses/certifications:

• Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).

The hourly rate range for this position is $21.00 - $35.36. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.