Sr. Site Reliability Engineer

Unified Communication Engineer

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. NBCUniversal is a subsidiary of Comcast Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Unified Communication Engineer at NBCUniversal holds extensive responsibility across various Unified Communications platforms. This position requires practical experience with configuring, integrating, and troubleshooting systems based on Cisco, Microsoft, AWS, and Zoom technologies. Key duties include designing, engineering, implementing, and providing technical support for all UC projects, such as installing and maintaining equipment, monitoring systems, responding to alerts, and resolving issues promptly. The engineer also oversees and improves complex telecommunications systems that support both contact center operations and enterprise infrastructure.

Responsibilities:

• Manage and improve on-premises telecom systems including Cisco Unified Communications Manager, Unity Connection, Emergency Responder, Customer Voice Portal, Telepresence Video Communication Server, CUBE, and Ribbon SBC platforms.
• Support and optimize cloud telecom systems like Cisco Webex, MS Teams, and Zoom.
• Plan, design, and implement IVR scripts across Cisco Unity Connection, MS Teams, and Amazon Connect.
• Deploy, operate, support, and maintain Contact Centre environments (Amazon Connect, MS Teams, Zoom).
• Integrate and test new UC technologies with enterprise applications.
• Install, maintain, and monitor VOIP equipment, troubleshoot issues, and ensure stability of the voice network.
• Handle service tickets, provide root-cause analysis, prepare outage reports, and resolve issues at all levels.
• Collaborate with cross-functional teams to complete tasks efficiently.
• Oversee vendor management.

Specific solutions include:

• Cisco Unified Communications Manager
• Cisco Unity Connection, Emergency Responder.
• Ribbon SBC Platforms
• MS Teams Voice Integrations
• AWS Contact Center Operations
• Comprehensive understanding of LAN/WAN networking fundamentals in relation to voice systems.
• Advanced proficiency in troubleshooting voice networks, including Quality of Service (QoS), dial plans, and call routing.
• Extensive experience with Cisco PBX infrastructure, encompassing configuration, troubleshooting, and change management.
• In-depth knowledge and hands-on experience with Microsoft Teams Admin Portal and Webex Control Hub.
• Expertise in hosted voice solutions and VoIP trunking, with practical exposure to Session Border Controllers such as Cisco CUBE and Ribbon Core/Edge SBC.
• Familiarity with virtualization technologies and practical experience working with UCS servers, VMware, and vCenter.
• Understanding of Amazon Connect Contact Center programming and operational functionality.
• Demonstrated ability to implement and monitor project progress.

Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $160,000