Servicenow Project Manager - PMO

Senior ServiceNow PMO

We are seeking a highly skilled and experienced Senior ServiceNow PMO to join our dynamic team at ServiceNow in Santa Clara, CA.

Key responsibilities include:

• Collaborate with cross-functional teams to streamline sales processes, analyze performance metrics, and implement operational improvements that enhance sales productivity and partner engagement.
• Lead the end-to-end execution of sales operations initiatives, including partner enablement, tool rollouts, and process enhancements, ensuring timely delivery and measurable business impact.
• Assist in the design and operationalization of hyperscaler and channel partner programs. Support go-to-market alignment, partner onboarding, and performance tracking.
• Contribute to M&A integration efforts by analyzing sales data, mapping legacy processes, and supporting the alignment of systems and workflows across acquired entities.

Required skills:

• 7 years of experience in Sales Operations, Program Management, or PMO roles, preferably in a SaaS or enterprise software environment.
• Proven track record of managing complex, cross-functional programs with measurable outcomes.
• Strong analytical and problem-solving skills; ability to interpret data and translate insights into action.
• Experience with partner ecosystems, GTM strategies, and sales enablement tools.
• Familiarity with M&A integration processes and change management.
• Excellent communication, stakeholder management, and organizational skills.

Preferred qualifications:

• Experience working in or with hyperscaler and channel partner programs.
• PMP or similar project management certification.
• Proficiency in Salesforce, Tableau, and other sales operations tools.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.