Service Supervisor

Service Technician Role

In this role, you will make an impact in the following ways:

• Optimize Technician Performance
• Develop and Support Your Team
• Provide Technical Leadership
• Ensure Operational Efficiency
• Deliver Accurate and Transparent Communication
• Drive Continuous Improvement
• Maintain High Customer Satisfaction
• Lead with Accountability and Safety

To be successful in this role you will need the following:

• Financial Acumen
• Communicates Effectively
• Customer Focus
• Directs Work
• Ensures Accountability
• Manages Conflict
• Diagnostics Application
• Electronic Service Tool Application
• Service Documentation
• Technical Escalation
• Warranty Process

Qualifications:

• Education, Licenses, Certifications:
• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Experience:
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• Additional Information/Responsibilities:
• Knowledge of Diesel and/or Nat Gas engines
• Knowledge of Power Generation, ATS, and Load bank equipment
• Previous experience in a service related field
• Previous experience with scheduling service personnel
• Familiar with estimating/quoting
• Computer Literate; basic understanding of QSOL, Insite, InPower
• Knowledge of Cummins/Onan warranty
• Previous Supervisory experience (people manager)

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Job: Service

Organization: Cummins Inc.

Role Category: On-site

Job Type: Exempt - Experienced

Min Salary: $88800

Max Salary: $133200

Application End Date: 26-SEP-2025

ReqID: 2419793

Relocation Package: No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.