Service Operations Manager

Service Operations Manager

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Principal Duties and Responsibilities:

• Oversee the supervision of employees.
• Resolve interruptions that affect daily operations.
• Monitor Mesa Dispatch email group to ensure all requests/emails are responded to in a timely manner.
• Review open work orders with staff weekly.
• Train and implement procedures with staff.
• Manage the dispatch process to ensure all procedures are adhered to.
• Review and approve timesheets weekly.
• Monitor productive and overhead labor hours weekly.
• Facilitate new hire orientation for field employees.
• Work closely with Management, Sales and Field Supervisors to resolve internal and external issues.
• Ensure that approved proposals are booked in a timely and accurate manner.
• Review work orders that are underperforming.
• Submit warranty paperwork to the Operations and Branch Manager.
• Recruit and interview candidates for open positions.
• Conduct annual reviews.
• Attend internal and external customer kick-off meetings.
• Attend and present service information at monthly Operations Meeting.
• Provide backup for staff when they are absent.
• Resolve all invoice disputes.
• Escalation point for the department.
• Provide after-hours support.
• Escalation point for purchase card reconciliations.

Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.):

• 2+ years supervisory experience
• 8+ years front line dispatch experience
• Effective communication skills (oral and written).
• Computer skills, including Microsoft 365 products.

Compensation Range: $90,000 per year

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.