Service Center Representative Banner Plans And Networks

Service Center Representative

This position supports the organization's service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large. Herein referred to as "customer".

Core functions include:

• Receiving, documenting, researching, and responding to customer inquiries following established policies, procedures, and standards.
• Preparing and/or initiating a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines.
• Facilitating timely research and issue resolution through interaction and communication with the appropriate parties.
• Working cohesively with team members to ensure delivery of outstanding customer service.
• Fulfilling informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff.
• Providing inbound and outbound customer and staff communications for all facilities in the states in which they operate.

Minimum qualifications include:

• High school diploma/GED or equivalent working knowledge.
• Demonstrated ability to provide essential customer service and knowledge in a high paced contact center environment.
• Ability to use technology tools to research and obtain accurate information to respond to customer inquiries.
• Demonstrated ability to utilize computer and typing skills.
• Excellent communication skills to maintain a positive and helpful attitude with customers.
• Ability to follow oral and written directions as they relate to the functions listed above.
• Ability to acquire and utilize a sound knowledge of the company's customer information systems, as well as, fundamental knowledge of the organization's benefit programs.
• Excellent organizational and time management skills.

Preferred qualifications include:

• Bilingual preferred.
• Associate's degree with at least one to two years experience in a high call volume service center strongly preferred.
• Additional related education and/or experience preferred.

Anticipated closing window: 2026-04-28

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.