Service Administrator - HVAC
Job Posting
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.
This person will be responsible for dispatching technicians and acting as a resource for customers and other departmental managers on all types of projects as needed.
Essential duties and responsibilities include:
- Customer service / taking service calls from customers via telephone and email.
- Managing service calls from receipt to billing.
- Checking "incomplete" calls and updating status in internal work order notes. Notifying managers of any situations that require follow-up.
- Accurate review of all previous day field visits before billing to ensure proper language and spelling.
- Continuously managing the dispatch board throughout the day. Checking all open calls and dispatching accordingly.
- Daily scheduling and dispatching for field technicians.
- Completing customer and coworker requests.
- Processing quotes from the service technicians and sending them to the customer daily.
- Calling the customer to confirm that they received the quotes and answering any questions.
- Scheduling any approved work and ordering parts as needed to get work done.
- Working with the construction foreman to type quotes for unit replacement or new installation.
- Setting up and scheduling jobs for the construction department and ordering the material.
- Making a work-in-progress report on all projects that is reviewed weekly by management.
- Tracking and ensuring that all PM Service contracts are renewed on time every month by the sales department and management.
- Overseeing shipping and receiving. Filling out a receiving label with the job name, job number, date, PO number, and contact name. Verifying that we receive the parts that are on the packing slip.
- Checking off the received items and highlighting the back-ordered items. Putting a copy of the packing slip in the box with the parts. Giving the person who requested the parts a copy of the packing slip.
- Filing a copy in the job file. Updating the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number.
- Other duties as needed.
Qualifications:
- High school diploma or equivalent.
- 1+ years' work-related experience in an operations and service environment.
- HVAC/Facilities experience or controls automation is preferred.
- Strong customer service skills.
- Knowledge of Microsoft Office.
- Use of office equipment.
- Knowledge of the Coins booking system is a plus.
Equal opportunity employer. As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.
Compensation range: $26 - $28 per hour.
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) savings plan, college coach, and employee assistance program.
Job locations: US-CA-Grover Beach.
Company: Mesa Energy Systems, Inc.
Category: Administrative Services.
Position type: Full-time.
Location type: Onsite.