Senior Technical Product Manager, Service And Repair

Senior Technical Product Manager, Service and Repair

Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Johnson & Johnson MedTech sector is currently recruiting for a Senior Technical Product Manager, Service and Repair. The position will be in Irvine, CA. Additional travel up to 25% may be required.

Key Responsibilities

• Implement and improve Salesforce-based offering to enable field service engineers and depot technicians to perform and record medical device service activities.
• Build, implement, and maintain integrations between Salesforce Service and enterprise ERPs across MedTech; Coordinate with external partners and middleware vendors aligned to MedTech IT architecture.
• Facilitate delivery of key strategic global projects for the Salesforce Service application; collaborate with business and IT partners across operating companies to define scope and results.
• Build squad vision/roadmap and steer the squad to deliver product/platform features for service and repair workflows.
• Ensure global compliance with GxP standards and quality assurance processes across regions.
• Drive service-specific reporting and analytics to provide visibility on product performance and operational metrics.
• Be accountable for achieving product objectives and key results tied to Service & Repair outcomes.

Qualifications

Education:

• Bachelor's degree required; higher degree or IT-related field preferred. Minimum 5 years of relevant product/program management experience. Deep understanding of Customer Support, Customer Success, and Service & Repair functional areas in MedTech or highly regulated industries. Salesforce experience strongly preferred
• Certified Salesforce Administrator/ Architect
• Experience working with integrations, ERPs, and middleware technologies.

Experience and Skills:

• Strong communication, collaboration and customer leadership skills.
• Experience capturing business requirements and translating them into product vision, user needs, and acceptance criteria.
• Experience with Agile methodologies, Strong project management skills and familiarity with SDLC processes. Using project/portfolio management platforms and applying technology solutions to address complex global business challenges.
• Demonstrated ability to lead product backlogs, release plans, and team-level metrics; experienced in attending and facilitating product ceremonies and removing blockers.

Preferred:

• Understanding of MedTech regulatory processes and GxP considerations is a plus.
• Builds a culture focused on customer outcomes and helping people and organizations succeed.
• Dedication to developing a diverse talent pool.
• Apply customer-centric discovery methods and build compassion with users.
• Advocates business agility and a fail-fast approach focused on measurable outcomes.
• Shown experience leading cross-functional, self-organized teams.
• Strong analytical and problem-solving skills; makes informed decisions under uncertainty.

Required Skills: Business Case Modeling, Business Requirements Analysis, Corporate Management, Cross-Functional Collaboration, Developing Others, Emerging Technologies, Gap Analysis, Global Market, Inclusive Leadership, Leadership, Operational Excellence, Product Improvements, Product Lifecycle Management (PLM), Product Management, Product Strategies, Quality Assurance (QA), Team Management, Technical Credibility

Preferred Skills: Business Case Modeling, Business Requirements Analysis, Corporate Management, Cross-Functional Collaboration, Developing Others, Emerging Technologies, Gap Analysis, Global Market, Inclusive Leadership, Leadership, Operational Excellence, Product Improvements, Product Lifecycle Management (PLM), Product Management, Product Strategies, Quality Assurance (QA), Team Management, Technical Credibility

The anticipated base pay range for this position is: $122,000.00 - $212,750.00. Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below.