Senior Product Operations Manager, Membership

Senior Product Operations Manager

The fundamental goal of Product Operations is to maximize products on a global scale. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, launch, and iterate on products. This role is focused on the product suite that supports Membership, specifically Uber One, on a global level. With a diverse user base globally, our goal is to help launch and iterate membership products that help Uber fit into users everyday lives and grow our membership platform.

As a Senior Product Operations Manager on the Membership team, you will be responsible for the alignment with our business team, the go-to-market strategy of new product features, and XFN alignment across teams globally.

What the Candidate Will Do:

• Project manage and lead launches for products globally
• Design and implementation of best tools, processes, and operating models for membership product launches
• Develop a solid inbound strategy for bugs, features, and partnerships
• Advise product teams on the impact, feasibility, and prioritization of features
• Surface and advocate for critical insights from the business to advise product roadmap and strategy
• Define the operating structure and processes
• Lead a community of strategic leaders, globally, to encourage a significant impact on the business
• Maintain regular communications with key team members across the org
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product lifecycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch
• Track core business metrics related to the product

Basic Qualifications:

• Minimum 5 years of experience in operations, business consulting, finance or a similar analytical role
• Deep analytical experience, SQL Proficiency
• Strong Project/Program management experience
• Strong communication skills, ability to lead meetings daily
• Understanding of supply and demand models
• Large-scale, global project management experience
• Deep understanding of the user experience
• Ability to work with XFN and global stakeholders
• Ability to use data to inform and support critical decisions
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization
• Strategic alignment, able to bring key partners across functions together
• JIRA Proficiency

Preferred Qualifications:

• Prior experience working on global projects, or in an international setting
• User or market research experience is a plus
• Economics or quantitative experience is a plus
• MBA, masters

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.