Senior AV Support Services Technician - santa Clara, CA

Senior Av Support Services Technician

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute

The Senior AV Support Services Technician is responsible for supporting the installation team in the deployment, maintenance, and repair of audio/visual equipment in client offices, events, and lab environments. This job involves travel at a regional/national level, up to 30%. The ideal candidate will have 5-10 years' experience supporting a variety of audio/visual equipment in a corporate/workplace setting, with proven experience supporting executive stakeholders.

What You'll Do

• Deployment and Maintenance:
  • Install, configure, and maintain AV equipment in client offices and external event locations.
  • Perform preventative maintenance to ensure optimal equipment performance.
  • Troubleshoot and repair AV equipment as needed.
• Event Support:
  • Provide on-site AV support for events, including setup, operation, and breakdown.
  • Assist presenters with technical aspects of their presentations.
  • Coordinate and book travel arrangements for assigned events.
• Lab Support:
  • Manage and prioritize support tickets for custom lab projects.
  • Provide timely updates and maintain clear communication with stakeholders.
• Client Communication:
  • Interact with clients in a professional and technically proficient manner.
  • Address client inquiries and concerns regarding AV equipment and services.
• Inventory Management:
  • Request, order, and track inventory of AV equipment.
  • Manage shipping and logistics for equipment deliveries and returns.
• Documentation and Processes:
  • Maintain accurate records and update documentation, SOPs, and data collection sheets.
  • Ensure compliance with company standards and safety regulations.

Additional Responsibilities

Maintain cleanliness and organization of lab spaces. Stay informed about client-specific platform and product solutions. Lift and handle equipment within OSHA weight requirements. Complete required training in construction safety, OSHA, lab procedures, and company standards.

What You'll Bring

Education & Certifications: High School Diploma or equivalent Required Skills/Qualifications: 5-10 years' experience in corporate onsite AV support Strong technical knowledge of AV equipment and systems. Experience in event setup and support. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and troubleshooting skills. Familiarity with Google products and platforms is a plus. Ability to lift and handle equipment within OSHA weight requirements. Willingness to travel for events and deployments.

Preferred Skills/Qualifications: The ideal candidate will possess a strong technical background, excellent communication skills, and a proven track record of success in AV deployment and maintenance.

What We Offer

Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan options to suit your family's needs Dental (including orthodontic coverage) and vision plans Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401k with Employer Match Paid Time Off and Paid Holidays Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services Commuter Benefits And much more

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.