Salesforce Business Analyst

Salesforce Business Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Sr. Business Analyst opportunity available for 6 months and pay rate is $96/hour W2. ONSITE/HYBRID - Santa Clara, CA.

How You'll Help Us: As a Sr. Business Analyst, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, Mulesoft, Tableau etc. You'll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills and helping you achieve certifications. You'd be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill building.

Why the Role Is Important: Our Sr. Business Analysts are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC Sr. Business Analysts provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will:

• Understand and document customer business requirements through leading requirement workshops
• Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements
• Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
• Act as the liaison between the business team, technology team, support, and offshore team
• Act as a Mentor to Junior and Mid-level Client
• Contribute to the Business Analysis Center of Excellence
• Ability to build relationships/rapport with the Product Owner and Client is KEY

Qualifications:

• Current Salesforce Administrator Certification
• 7+ years of Business Analysis experience, including:
• Led a Discovery Workshop
• Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
• Identifying gaps and pain points
• Elucidate requirements into User Stories and Acceptance Criteria and gain client sign-off
• Prepare for and conduct Sprint End client demos
• Work with technical leads; onshore and offshore
• Use Analytical and problem-solving skills
• the Relationship Builder among Product Owner, Client and other project stakeholders
• 3+ years experience, including:
• Utilizing Salesforce Best Practices
• Knowing when to utilize configuration vs. custom code vs. App Exchange product
• Working within Agile development methodology
• Working in JIRA, or similar Project Management tool
• 3+ years of Salesforce.com experience, including:
• Configuration
• Workflow/ Process Builder and Flow
• Approval Processes
• Org Wide Sharing Rules
• Role hierarchy and User Profiles
• Data migration using Data Loader or Data.io
• Reports and Dashboards Creation
• Preference Qualifications:
• Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
• Agile cert (SAFe, IIBA, PMI, etc.)
• Superior written and verbal communication
• Strong understanding of CRM functional knowledge
• Prior experience with multiple system integrations and data field mapping
• Experience in User Acceptance Testing and End-User Training
• Ideal Mindset:
• Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.
• Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.

About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.