Sales Support

Sales Support For Diesel Generators

We are looking for a detail-oriented Sales Support team member with technical expertise in diesel generators to join our team on a contract basis. This position is based in Long Beach, California, and requires a dedicated individual who can assist customers with sourcing and purchasing technical parts, while providing exceptional customer service. The ideal candidate will have in-depth knowledge of diesel generator systems and a proven ability to help clients navigate technical challenges effectively.

Responsibilities:

• Assist clients in identifying and selecting appropriate parts for diesel generator systems, ensuring their technical needs are met.
• Provide detailed product information and recommendations to customers, promoting suitable accessories and related items.
• Act as a technical resource by explaining specifications, applications, and maintenance procedures for diesel generator components.
• Manage parts sourcing through inventory or approved vendors, ensuring timely availability of high-demand items.
• Educate clients on installation, troubleshooting, and maintenance processes, referring them to service technicians or manuals when necessary.
• Address customer concerns regarding generator performance by diagnosing issues and suggesting appropriate solutions.
• Maintain accurate documentation of customer interactions, orders, quotes, and warranty claims using company systems.
• Collaborate with inventory teams and suppliers to ensure stock levels align with client demand and business needs.
• Stay informed about industry developments, new products, and competitive trends in diesel generator technology.

Requirements:

• Extensive knowledge of diesel generator systems, components, and related technical specifications.
• Previous experience in parts sales, technical support, or servicing equipment in the diesel power generation or heavy equipment industry.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
• Proven ability to deliver excellent customer service and build lasting client relationships.
• Familiarity with parts catalogs, technical manuals, and diagnostic tools for identifying and sourcing components.
• Ability to work collaboratively with sales teams, service technicians, and inventory staff.
• Proficiency in using inventory management platforms and office applications such as Excel, Word, and Outlook.
• Strong problem-solving skills and a customer-focused approach to resolving technical challenges.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.