Reservation Sales Representative - San Diego Zoo Wildlife Alliance

Reservation Sales Representative

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors—the San Diego Zoo and San Diego Zoo Safari Park—giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

How You Will Impact Our Mission

The Reservation Sales Representative sells SDZWA products for admission, memberships, tours and programs. This position reports to Reservation Sales Supervisor.

What You Will Do

Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives. Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.

What We Are Looking For

Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to learn the procedures and benefits of membership and special experiences. Applicants must be at least 18 years of age to apply. Part-time team members will be required to attend in person training and work up to 40 hours per week for a minimum of 2 - 3 months and could be extended as necessary due to continuous mandatory training. Once training is completed, team members will move into a hybrid schedule and report to office once a week—subject to change depending on operational needs. For a successful hybrid work environment team members must have a quiet designated home-office, free from excessive noise and distractions with access to high-speed internet for optimal productivity. Team member must have the ability to work a flexible schedule including weekdays, evenings, weekends, and holidays. During peak operation periods (Summer, Holidays, etc.), schedule may increase up to 40 hours per week.

Job Experience

Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required. Bilingual Spanish language skills preferred.

Education and Certifications

High School Diploma Required.

Skills and Knowledge

Able to operate moderately complex computer software programs. Must have basic mathematical knowledge and acumen to process payments. Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy. Able to communicate effectively both orally and in writing. Demonstrated ability to handle multiple tasks in an efficient manner.

Some of the Perks You Will Enjoy as a Team Member

Free admission to the San Diego Zoo and the San Diego Zoo Safari Park. Family Passes. Complimentary Tickets. Local and In-House Discounts. Employee Assistance Program. Wellness Program.

Important Details

Location: San Diego, CA. Position Type: Hourly Full-Time Non-Exempt Position. Hourly Rate: $21.26.

Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person. If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

Be an ally for wildlife by joining our team! At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time. San Diego Zoo Wildlife Alliance is a drug free workplace.