Principal Software Engineer (go/python, Scalable, Apis)

Principal Software Engineer

Ticketmaster is seeking a highly skilled Principal Software Engineer to join the newly formed Platform Modernization team. In this role, you'll architect and implement automation tools and internal platforms that transform how the Infrastructure Group delivers and operates services. Your work will focus on delivering durable, maintainable software solutions that abstract infrastructure complexity and promote scale and autonomy. The ideal candidate has a background creating scalable systems from scratch that automate complex structures. The long-term goal for this role is to be the center of development and foundational point of the infrastructure group. You'll continue the plans to build an internal orchestration platform and providing expertise that enables infra teams to have business logic integrated with their systems.

Responsibilities:

• Tactical Work (40%)
• Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities.
• Own the development and support of internal tools, APIs, and automation frameworks used by infrastructure and application teams.
• Drive enhancements to CI/CD pipelines using GitLab, focusing on security, repeatability, and observability.
• Solutions Architecture (35%)
• Define backend architectures and patterns that scale across infrastructure domains.
• Create design documents, system diagrams, and proof-of-concepts that guide development and integration.
• Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services.
• Strategic Work (25%)
• Collaborate with senior stakeholders to align platform modernization initiatives with long-term goals.
• Guide technology direction and best practices across teams.
• Mentor engineers and foster a culture of strong backend engineering, maintainability, and continuous improvement

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements:

• Deep experience as a backend or platform software engineer, ideally focused on developer tooling or infrastructure automation.
• Enterprise level experience, most recently working as a principal or Lead/Senior.
• Strong programming proficiency in Go and Python, and ideally Rust.
• Basic UI engineering abilities.
• Experience creating scalable systems from scratch that automate more complex structures.
• Proven experience designing internal APIs, automation frameworks, or infrastructure control planes.
• Familiarity with Kubernetes, GitLab CI/CD, and infrastructure-as-code tools like Terraform, Pulumi, or Ansible.
• Understanding of SRE principles and a metrics-driven approach to software reliability and observability (e.g., Prometheus, Grafana).
• Awareness of how infrastructure works, but with a builder's mindset—this is not an operations or SRE role.
• Experience working in Agile, remote, cross-functional environments.