Patient Service Specialist

Patient Service Representative

Primary point of contact for patient relations in person and by phone. Greet patients and assist in resolving patient concerns and escalating as appropriate. Check patients in/out and collect co-payments, give receipts, and reconcile payments. Verify patient demographics and insurance information in CS-Link/Epic. Schedule appointments and complete patient registration. Process and track referrals and authorizations for various insurance types. Handle patient/provider correspondence. Explains policies, procedures, or services to patients. Sanitize workspace using provided supplies and following department guidelines.

Required Qualifications: Experience with medical insurance, referral processes, and benefit plans. 1 year of recent experience working in an outpatient clinic or medical office setting. Ability to read, understand, and respond to detailed oral and written instructions.

Preferred Qualifications: 2+ years' recent experience working as a Patient Service Representative. Experience with Epic. Understanding of medical terminology.

Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. Life Insurance (Voluntary Life & AD&D for the employee and dependents). Short and long-term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type This is a fully onsite position in West Hollywood, CA. Application Deadline This position is anticipated to close on Aug 29, 2025.