Patient Service Representative

Patient Service Representative

We are seeking a dedicated and efficient Patient Service Representative who will play a key role in providing exceptional customer service to patients, vendors, insurance companies, and other medical facilities. The ideal candidate will handle a high volume of incoming calls and manage patient appointments effectively.

Responsibilities include:

• Answering 60-80 incoming phone calls daily to respond to inquiries from patients, vendors, insurance companies, and other medical facilities.
• Providing excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
• Re-scheduling patient appointments as required via telephone calls, SMS, or messages received through our Patient Portal.
• Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the EMR system.
• Taking clear and accurate messages on behalf of patients using an internal communication template.
• Responding to patient questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
• Maintaining a good working relationship and effective communication within the department and with other departments for the benefit of the patient.
• Demonstrating knowledge and understanding of SY Health programs and services.
• Adhering to current department productivity and quality assurance requirements.

Skills include:

• Minimum of 3 years of experience in customer service, call center, or healthcare setting.
• Fluency in English for both spoken and written communication.
• Exceptional phone manner.
• Excellent interpersonal and communication skills.
• Ability to type 35 words per minute with 90% accuracy.

Pay and Benefits:

The pay range for this position is $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in San Ysidro, CA.

Application Deadline:

This position is anticipated to close on Sep 30, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.