Patient Service Representative - SRS Nurse Float Pool - Day Shift - Full Time

Sharp Rees-Stealy Medical Receptionist

Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible for patient registration, demographic and insurance updates. Confirms insurance eligibility and obtains authorizations for service. Works with patients to resolve billing and insurance related issues.

Required Qualifications:

• 1 Year customer service experience.

Preferred Qualifications:

• H.S. Diploma or Equivalent
• Completion of a medical receptionist or equivalent training program.
• Medical or hospital setting experience.

Essential Functions:

• Collaboration and Teamwork: Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values.
• Communication: Responds to all phone calls within 3 rings and answers with name and department.
• Department Operations: Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities.
• Financial Responsibilities: Accepts accountability for the organization's financial success while delivering the highest quality of care and service.
• Scheduling: Schedules appointments following appropriate provider guidelines, based on composite of the following and measured by supervisory review of relevant reports.

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology preferred.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.