Patient Service Representative - West LA Pediatrics, Los Angeles

Patient Services Representative

As a Patient Services Representative, you will report directly to the clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

1. Acting as a liaison for the patients and physicians in the practice
2. Assisting patients in accessing service within the health system
3. Facilitating communication with referring physicians referring patients to appropriate resources
4. Providing follow-up through telephone and EPIC/CareConnect

Salary Range: $30.36-$43.49

Qualifications:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Knowledge of specific specialty practice and workflows
• Familiarity and knowledge of authorization process & managed care programs
• Ability to provide coverage for Community clinics as assigned.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.