Operations Specialist

Operations Manager

We are looking for an Operations Manager to join our dynamic team in Manhattan Beach, California. This role is ideal for a proactive and detail-oriented individual with a passion for organization, communication, and technology, particularly in the real estate sector. As a Contract-to-Permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the seamless operation of our high-performing luxury real estate team.

Responsibilities:

• Manage incoming client inquiries, ensuring leads are assigned to the appropriate team members and tracked for follow-up.
• Oversee lead management systems, maintaining detailed client notes and action plans to support engagement.
• Monitor client activity in real estate platforms, flagging high-potential prospects and facilitating lender introductions.
• Optimize workflows in lead management tools, customizing reports, automations, and action plans for efficiency.
• Coordinate inspections, vendor appointments, and showing schedules to support transaction processes.
• Track escrow milestones, ensuring contingency deadlines are communicated and met.
• Collaborate with marketing teams to produce promotional materials, newsletters, and social media content.
• Maintain accurate records of off-market properties and create hot sheets for potential buyers or sellers.
• Assist with compliance tasks by preparing real estate documents and forms for e-signature.
• Plan efficient itineraries for property showings and track vendor invoices for accurate documentation.

Requirements:

• A valid California Real Estate License is required.
• At least 2 years of experience in a related operations or administrative role.
• Proficiency in lead management systems such as Follow Up Boss and real estate platforms like Zillow Flex.
• Strong organizational skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication skills for liaising with clients, vendors, and team members.
• Familiarity with marketing tools and techniques, including social media scheduling and content creation.
• Experience with transaction workflows and compliance processes in the real estate industry.
• Tech-savvy, with the ability to efficiently use tools like Google Maps, DocuSign, and other relevant software.

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