Operations Associate

Delivery Operations Team Member

As a member of Rinse's delivery operations team, you will be directly responsible for ensuring that customer orders meet our quality standards and are delivered on time while building the success of our valet delivery drivers. We have an amazing team and want you to become a part of it! Initial compensation: $21/hr for the first 30 days, and then increased to $22/hr after passing the training period.

In this role you will...

• Follow quality control processes to ensure all orders are up to Rinse cleaning standards and are ready for delivery on time
• Resolve various issues and hurdles to achieve a daily 100% quality control and order preparation status
• Physically move and monitor customer orders weighing up to 50lbs within our warehouse
• Prepare bags and materials for valets prior to their arrival
• Act as a liaison between our valets and dispatch satisfying customer needs
• Monitor valets routes and adjust as necessary to ensure route efficiency
• Interface with our cleaning partners to address any issues with orders
• Provide support to our valets when they arrive in the evenings and at the end of their routes
• Problem solving in a fast paced startup environment
• Occasionally drive full or partial routes within the Los Angeles metro area as required by business needs
• Drive a 16 foot box truck daily to support business needs
• Will help support our continuous customer facing and B2B partnership growth
• Be cross trained to help fill other roles and responsibilities during the daytime shifts as needed
• Maintain a clean and organized work space

As an ideal candidate you will...

• Breathe our core values of taking ownership, respect, honesty, and working to delight and amaze our customers
• Embrace change and ambiguity in a constantly evolving environment
• Be able to be on your feet for a majority of your shift, lifting on average 30 pounds (up to 50 pounds) while keeping yourself in constant motion
• Have a valid driver's license and are able to pass a motor vehicle records check with a clean driving background; driving a 16 foot box truck is required
• Keep a steady hand. You are creative, attentive, and resourceful when solving problems
• Communicate effectively across multiple levels of the organization using Slack, Asana, and email
• Type at a minimum of 60 words per minute
• Be proficient in Google Docs, Windows and Mac operating systems, Android phones, and iOS devices
• Be skilled with mobile phone applications and can communicate bugs or issues for solutions
• Have 2 years relevant work experience or a high school diploma or college degree (college degree preferred)

Schedule:

• Shift hours are 4pm - 1am
• Successful candidates will have consistent weekend evening availability
• The ideal candidate is flexible with their schedule as their schedule will change in time with the needs of the business
• Delivery operations associates need to be punctual and arrive on time to their shifts in East Los Angeles

You'll love working...

• We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication
• You will take pride in creating interesting and impactful work at a promising startup that would be proud to tell your mom about!
• We offer competitive compensation, equity options, in addition to great benefits, including rinse credit towards laundry/dry cleaning!
• Our operations team is always on the move!

About Rinse:

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, Boston, New York City, Dallas, Austin, Seattle and Toronto with plans to continue growing. We've grown at double digit month-over-month rates since launch, have created a differentiated service our customers love, and have a model where the economics actually work. Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can't wait to hear from you. Your application will be handled in accordance with our Candidate Privacy Policy.