National Manager, Service Locations

National Service Location Group Manager, TurboTax Live

Come join the Intuit Customer Success team as a National Service Location Group Manager in TurboTax Live where you will play an integral role in scaling services that serve millions of customers every year while being at the forefront of driving company growth. In this role, you will be a key leader in the design, build and delivery of a new innovative approach to serving customers on-site in various consumer settings nationwide. With a particular focus on building relationships within a community and scaled in-person customer service management structures, you will create an environment where experts are empowered to do the best work of their lives and create exceptional customer experiences on a local level. In addition to developing the overall Expert Network team, you will play a key leadership role in the Intuit Customer Success organization while staying closely linked to our other tax segments and partner organizations. This is a full-time, exempt role with travel required.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

• Bay Area California Pay Transparency: $190,500 - $257,500
• Southern California Pay Transparency: $169,000 - $228,500
• Colorado Pay Transparency: $152,000 - $205,500
• Massachusetts Pay Transparency: $159,500 - $216,000
• New York Pay Transparency: $166,000 - $224,500
• Washington Pay Transparency: $159,500 - $216,000
• Washington DC Pay Transparency: $152,000 - $205,500

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.

What you'll bring:

• Leadership Experience: Minimum 6-8 years leadership and management experience, including a minimum of 5 years of in-person customer service management and/or large-scale retail management experience across a broad set of multiple locations.
• Project Leadership: Demonstrated ability to lead a large scale project E2E, including initial inception to full implementation. Strong interpersonal, communication and collaboration skills with the ability to rapidly iterate and adapt in a high-velocity environment.
• Analytical Fluency: Strong analytical capabilities with proven ability to leverage data and analytics to drive performance management and decision making.
• Retail Knowledge: Familiarity with and/or understanding of the complexities involved in a retail tax practice a plus.
• Travel Requirement: Up to 50% travel required throughout the entirety of the year, with travel up to 75% during peak tax periods.
• Education: Bachelor's degree with advanced degree preferred.
• Must reside in the United States.

Take charge of shaping the future of TurboTax Live's retail success and delivering innovative ways to serve customers nationwide. Join us at the forefront of combining retail expertise, strategy, and customer obsession to set unparalleled standards in onsite service excellence.

How you will lead:

• Build relationships, credibility and trust by valuing different perspectives and setting a clear vision of performance expectations.
• Strategically lead a team of distributed direct reports and partner with cross-functional leaders to build and deliver a service model that brings value to customers and furthers business growth goals.
• Lead from the front in the designing, building and delivery of a new on-site service model with an eye towards the ability to significantly scale in the future.
• Exhibit a relentless passion and commitment to delivering for customers by demonstrating understanding and sensitivity and embodying a "we always make it right" mindset.
• Operate as a strategic, vision-setting leader while also providing support as a hands-on leader when required.
• Consistently embrace the ambiguity that exists when establishing a new service offering, through boundaryless leadership, rapid decision making, and being respectfully fearless to ensure delivery of business outcomes.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.