Member Services Representative - Mission Valley

Job Responsibilities

Model the YMCA character values of caring, honesty, respect, and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members.

Educate members that the YMCA is a non-profit charitable organization.

Promote membership and programs and serve as an advocate for the YMCA.

Monitor access to facility by ensuring members and participants check-in upon arrival to the facility.

Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff.

Engage in active listening with members to build relationships, understand individuals goals and interests and take the initiative to assist in the achievement of those goals.

Maintain working knowledge of branch and association programs to communicate and share information to members and participants.

Greet, interview, and tour future members using cause-driven sales and engagement techniques.

Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals.

Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join.

Conduct member retention and communication efforts regarding debt collection and membership renewals.