Medical Support Assistant (primary Care)

Medical Support Assistant

The position is located in the Primary Care Clinic and performs as a receptionist, records maintenance, and a variety of clerical duties associated with ambulatory care. This position will provide assistance to a diverse population. The incumbent will serve as the primary source of contact for the Primary Care staff and a member of the medical home team. Responsibilities include receiving telephone calls and visitors concerned with a variety of matters including the availability of, and procedures for obtaining medical assistance, and making or changing scheduled appointments. Reviews Resources Patient Management System for benefit eligibility for patients seeking health care. Provides information on immunization schedule and assists with scheduling appointments. Assist with obtaining immunization records from various immunization data base or health care facility. Maintains a variety of sensitive information; registers, records, and reports in order to provide statistics and information for patient care planning and other purposes. Assist with maintaining equipment and supply orders and works with designated staff, Property and Supply, Maintenance Department, or Administration at FYSU.

Total Compensation Package

Check out IHS's outstanding total compensation package for this job.

Conditions of Employment

Must pass pre-employment examination. Selectee may be subject to a probationary period. U.S. Citizenship is required. Selective Service Registration is required for males born after 12/31/1959. This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. IHS Selectees that will work in an IHS health care facility may be subject to Employee Health Policies related to Measles and Rubella, COVID-19, and seasonal influenza immunizations. Vaccine exemption requests may be available according to the National and/or Service Unit guidance. Successfully pass the E-Verify employment verification check.

Work Schedule

Monday thru Friday, 40 hours per week.

Background Investigation

If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Minimum Qualifications

GS-0679-05: 1 year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Knowledge of medical, technical, or specialized terms when communicating with patients and professional staff to explain regulations and procedures; Use of automated patient registration systems to update patient records. OR 4 years of education above the high school level OR Combination of education and experience that when combined meet the minimum qualifications for this position.

GS-0679-06: 1 year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Interview and update pertinent patient information, make appointment's; Records, processes, transmit and distributes vendor and patient correspondences.

Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional Information

Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. This position is covered by a Bargaining Unit. This position has promotion potential to the GS-06 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.