Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team. Working alongside an experienced front desk manager. Helping to check in patients, collect co-pays, verify insurance benefits, etc. Good multitasking required. Medical benefit verification is a plus, but not mandatory.

When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Schedule:

• Center Location: 3905 Beacon Ave, Fremont CA 94538
• Type of Employment: Part Time
• Hours: Weekdays, 8am-5pm
• Compensation: $21.00 - $23.00/hour based on experience

Responsibilities:

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications:

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred Qualifications:

• Insurance Verification Experience
• Bilingual (English/Spanish Speaking)

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Go Anywhere with Us! 1900 centers in 39 states offering internal movement _Equal Opportunity Employer/including Disabled/Veterans_