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Medical Customer Service Rep - FLOAT - Multiple Locations

Provide exceptional patient communication and support clinic operational efficiency
Carmichael, California, United States
Entry Level
yesterday
Arkansas Staffing

Arkansas Staffing

Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.

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Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join our team in Roseville, California. In this role, you will play a vital part in ensuring positive patient interactions and supporting the efficiency of medical office operations. This is a long-term contract position, offering the opportunity to make a meaningful impact in a healthcare setting.

Responsibilities:

  • Handle inbound and outbound patient calls, providing exceptional customer service and addressing inquiries with professionalism.
  • Assist patients with scheduling appointments, verifying medical insurance, and managing billing inquiries.
  • Utilize medical terminology to communicate effectively with patients and healthcare providers.
  • Maintain accurate patient records and ensure they are updated in electronic practice management systems.
  • Conduct reminder calls to patients regarding upcoming appointments and provide necessary information.
  • Collaborate with medical staff to ensure smooth clinic operations and patient satisfaction.
  • Operate standard office equipment, including computers, to perform administrative tasks efficiently.
  • Uphold the clinic's image by fostering positive relationships with patients and the community.
  • Ensure compliance with organizational policies and procedures while delivering excellent service.
  • Support the supervisor and team by reporting any operational issues or patient concerns.

Requirements:

  • High school diploma or equivalent required.
  • Minimum of six months of experience in a medical office or outpatient setting preferred.
  • Proven ability to succeed in a high-volume customer service role, ideally in a healthcare environment.
  • Strong interpersonal and organizational skills, along with a commitment to exceptional customer service.
  • Proficiency in keyboarding and familiarity with computer software and office equipment.
  • Solid understanding of medical terminology is essential.
  • Experience with electronic practice management systems is highly preferred.
  • Ability to maintain professionalism and accuracy in a fast-paced environment.
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Medical Customer Service Rep - FLOAT - Multiple Locations
Carmichael, California, United States
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About Arkansas Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.