Medical Customer Service Rep

Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position where you will play a vital role in ensuring excellent patient interactions and efficient clinic operations. If you have a passion for healthcare and customer service, this opportunity offers the chance to make a meaningful impact.

Responsibilities:

• Provide exceptional customer service by addressing patient inquiries, concerns, and scheduling needs through inbound calls.
• Verify medical insurance information to ensure accurate billing and patient records.
• Assist with medical chart updates and maintain patient confidentiality at all times.
• Schedule patient appointments and send reminder calls to ensure timely visits.
• Utilize medical terminology to communicate effectively with patients and healthcare professionals.
• Operate electronic practice management systems and other standard office equipment efficiently.
• Support billing processes by addressing patient inquiries and resolving minor discrepancies.
• Collaborate with clinic staff to streamline workflows and enhance physician efficiency.
• Maintain organized records and documentation to support clinic operations.
• Uphold the clinic's reputation by delivering outstanding service and fostering positive patient relationships.

Requirements:

• High school diploma or equivalent education.
• At least six months of experience in an outpatient medical setting or a high-volume customer service role.
• Strong interpersonal skills with the ability to build positive relationships with patients and colleagues.
• Proficiency in keyboarding and computer systems, including electronic practice management software.
• Familiarity with medical terminology and ability to apply it effectively.
• Organizational skills to manage scheduling, records, and patient interactions efficiently.
• Experience using standard office equipment such as computers, phones, and fax machines.
• Previous call center or customer service experience is highly preferred.