Manager, Site Reliability Engineering, Infrastructure Engineering

Manager, Site Reliability Engineering

Prime Video's Studios Technology Services team is searching for a Manager, Site Reliability Engineering. The Studios Technology Services team supports our Media Supply Chain, Production Technology workflows, and Studios business teams. Our Infrastructure Engineering team is looking for a Sr Manager of Site Reliability Engineering to lead and manage critical infrastructure, applications, and a high performing team. The team will operationalize the delivery and reliability of these systems and discover innovative ways to scale and operate them reliably as we expand. You will manage the systems to ensure that critical infrastructure is operating optimally and implement mechanisms to prevent service impacting incidents. You will utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems. Our SREs focus on automating infrastructure and enabling our partners and platforms at scale with engineering best practices in mind.

Key job responsibilities include building, leading, and managing a high-performing team of site reliability engineers and leads. You will be comfortable designing, documenting, planning and operating, as well as resolving critical issues. This role requires ambition, thinking big, self-motivation, and the ability to thrive in a fast-paced, collaborative, and startup-like environment. Supporting a variety of complex media systems, infrastructure, and applications. Overseeing technical analysis, cost and effort estimation, production environment platform/system design, architectural fit and compliance, resource schedules, delivery milestones, collaboration, and overall production environment quality. Develop goals and strategy for the team. Build relationships and influence internal customers and partner teams. Manage on-call rotations across continents.

A day in the life includes comfortable designing, building, deploying, and operating cloud systems, as well as resolving critical issues. Champions SRE best practices, Infrastructure as Code; provides thought leadership; establishes enterprise-level infrastructure patterns. Provides coaching and mentorship to team members. Collaborates with other teams and engineers to find innovative solutions for moderately complex problems. Developing technical documentation to support projects, initiatives, SoWs and proposals.

As a Prime Video/Studios leader, you'll have ownership over the Infrastructure capabilities and media delivery services to support our product teams, media workflows required to deliver state-of-the-art experiences for our customers. You'll get to work on projects that are fast-paced, challenging, and varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!

Basic Qualifications include minimum of 10 years of hands-on systems reliability engineering and providing senior level technical direction on enterprise level projects. Exemplary leadership and interpersonal relationship abilities. Experience setting strategic vision, owning and resolving issues that impact design, product success, or address future concepts, products, or technologies. Disciplined approach to maintaining and enforcing engineering best practices. Ability to collaborate with cross-functional teams, and cross-functional business units. Detail-oriented, self-organized, and capable of simultaneously tracking multiple issues of varying complexity.

Preferred Qualifications include excellent management and communication skills. Experience in algorithms, data structures, complexity analysis and software design with Unix/Linux systems, AWS, performance and application issues.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.