Manager, Mid - market Sales
Manager Of Global Sales Development (Gsd)
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
ServiceNow is looking for a Manager of Global Sales Development (GSD), responsible for managing a team of Sales Development Representatives who manage opportunity identification and creation for our field sales organization. The GSD Manager drives performance by managing the team to achieve monthly, quarterly and annual goals.
What You Get To Do In This Role
Provide leadership to your team. Oversee new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use
Manage quota achievement on a monthly, quarterly and annual basis
Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals
Ensure accurate and reporting of metric with territories assigned in the CRM system
Prepare reports for Director, Global Sales Development
Perform a monthly performance appraisal for all personnel and administer performance improvement plans for any under performance
Provide input to senior leadership in the development and administration of incentive compensation programs
Maintain current knowledge on ServiceNow's offerings
Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies
To Be Successful In This Role You Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years in sales or 2+ years leading a team, with the ability to act as a catalyst
A firm understanding of Cloud computing, SaaS offerings, and software subscription business models
Business/Sales Development or direct sales management experience in enterprise software sales or equivalent
Experience with sales force automation and sales engagement tools
Travel for training or meetings may occasionally be required
For positions in this location, we offer a base pay of $88,860 - $146,640, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.