IT Technical Shift Lead (desktop Support) - Remote Eligible

IT Technical Shift Lead (Desktop Support)

GovCIO is hiring for an IT Technical Shift Lead (Desktop Support). The IT Technical Shift Lead is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely and effective troubleshooting and resolution of desktop, laptop, and peripheral issues, while maintaining high standards of customer service and efficient team performance. This position is within the United States and is fully remote.

Responsibilities:

• Lead and supervise the IT help desk team during assigned shifts.
• Ensure prompt response and resolution of desktop support tickets.
• Oversee setup and maintenance of desktop, laptop, and peripheral equipment.
• Provide guidance and mentorship to junior team members.
• Maintain accurate records of incidents and solutions.
• Coordinate with other IT teams for escalated issues.
• Monitor service levels and ensure compliance with SLAs.
• Handle complex technical troubleshooting and problem-solving.
• Conduct shift handovers and ensure smooth transitions between shifts.

Qualifications:

Bachelor's degree in Information Technology or related field with 12+ years (or commensurate experience) Required Skills and Experience:

• Minimum of 3 years' experience in desktop support or similar role.
• Previous supervisory or leadership experience in IT support.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours and manage shift schedules.
• Experience with Active Directory, Windows and Mac OS, Networking basics.
• Remote desktop tools, Incident management software, Technical documentation, Customer service, Leadership, Problem-solving.

Clearance Required: Must be able to acquire a HUD Public Trust.

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect:

Interview & Hiring Process:

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process: Virtual video interview conducted via video with the hiring manager and/or team. Camera must be on. A valid photo ID must be presented during each interview.
• During the Hiring Process: Enhanced Biometrics ID verification screening + Background check, to include: Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application.

Employee Perks:

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• *Available to full-time employees

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range: USD $120,000.00 - USD $145,000.00/Yr.

Location: US-Remote