IT Support Technician II

IT Support Technician II

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company's mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V. We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About the Role

The IT Support Technician II serves as the primary point of contact for all technology-related support requests across the organization. This role requires strong technical expertise, excellent customer service skills, and the ability to resolve issues efficiently while maintaining a positive user experience. The ideal candidate will have 2-4 years of helpdesk experience and be comfortable working in a fast-paced, growing environment, while also providing guidance and mentorship to junior team members.

Functions and Duties of This Role Include, But Not Limited To:

• Technical Support & Troubleshooting
• User Account Management
• Ticket Management & Documentation
• Hardware & Software Management
• Onboarding & Offboarding
• Customer Service & Communication
• Continuous Improvement & Learning

Qualifications

• Experience & Education
• Technical Skills
• Certifications (Preferred)
• Soft Skills
• Desired Attributes
• Physical Requirements & Work Environment

What You'll Achieve

This role offers opportunities to develop advanced technical expertise, lead mentorship initiatives, influence IT strategy and process improvements, and work with cutting-edge enterprise technologies. You'll gain exposure to cybersecurity and compliance frameworks, build strong relationships across the organization, and have a clear career path toward senior IT positions and IT leadership roles.

What We Give

100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options). A 401k plan with company match, short and long-term disability coverage. A generous PTO and sick policy that includes 13+ paid annual holidays. Wellness classes (fitness, mental health, nutrition, finance, etc.). An Employee Assistance Program, including membership for guided meditation for all employees. Monthly tech and wellness reimbursement. An infinite supply of Liquid I.V. for endless hydration!

Work Environment

This role is Hybrid - 4 days a week onsite Candidates must be authorized to work in the United States without sponsorship. The compensation band for this position is $63,000 - $95,000 annually. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.