IT Support Specialist

Hirsch It Support Specialist

Company Description High Security Made Simple Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets — ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations — we secure the people and places that underpin our daily lives. With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.

Hirsch Values

Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand. Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs. Trust: With over 44 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused.

What Sets Us Apart

Community: Our workplace satisfaction is significantly enhanced by collaborating with exceptional individuals. We seek people who are passionate about their work, enjoy problem-solving, and take joy in the process. Innovation: Our forward-thinking team of visionaries addresses current challenges with creative insights, fosters transparent communication, and inspires both our team members and business associates. Accountability: Our team embodies the highest standards of integrity and professionalism, taking full responsibility for our actions and viewing every experience as an opportunity for learning and growth. Impact: Our employees shape a brighter future through pioneering technology and contribute to an improved workplace by offering feedback, knowing their voices are genuinely valued. Authenticity: We demystify complex technology, ensuring accessibility for everyone. Our nurturing environment allows team members to be themselves, feel safe, and know their thoughts and viewpoints hold significant weight. Talent: We recruit industry-leading professionals and foster continuous growth through training opportunities. Our team members apply their talents and expertise, finding genuine satisfaction and intellectual engagement in their roles. Fun: Enjoyment and laughter are key ingredients in our work culture. We seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey to solutions.

Position Summary

The IT Support Specialist provides front-line technical assistance and support to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role manages the helpdesk ticketing system, troubleshoots technical problems, and delivers high-quality customer service to maintain smooth day-to-day operations. Responsibilities include installing, configuring, and maintaining desktops, laptops, mobile devices, printers, and other peripherals, as well as supporting and updating software applications and system tools. The IT Support Specialist also assists with hardware asset management, software licensing, and documentation to ensure compliance with company standards and IT best practices.

Responsibilities And Duties

• Provide multi-site technical support for both hardware and software issues our users encounter • Manage the configuration and operation of client-based computer operating systems • Respond immediately to security or usability concerns with the IT Manager • Using Veeam, create and verify data backups of key systems • Upgrade systems and processes as required for enhanced functionality and security • Microsoft Azure Tenant/Microsoft 365/AWS • Antivirus / Anti-malware management • Server / Workstation patch management • Printer management • Network switch port management • VOIP/Contact Center phone system management • Install and test computer-related equipment • Helpdesk support

Requirements

+ Bachelor's Degree in Computer Science or equivalent training/experience + Proficiency in: Windows Server 2019 & up, Windows 10 & up / Office 2016 & up, Hyper-V, VMware + Certifications a plus: Microsoft (Fundamentals, MCDST, MCTS, MCP, MCSE), CompTIA A+, CompTIA Security+, etc + Ability to prioritize and quickly troubleshoot and resolve problems using a wide variety of tools + Ability to adapt quickly to new technologies and changing business requirements + Respond to emergency situations effectively, maintaining poise and focus + Availability and willingness to perform duties during extended / off hours

Benefits

Pay & Compensation At Hirsch, we believe in rewarding our team members fairly and transparently. Your base salary is a critical component of our comprehensive compensation package, designed to reflect your skills, experience, and performance. We provide a structured salary range that allows for growth and advancement as you progress in your role. Our compensation philosophy ensures that your contributions are recognized and rewarded, promoting both your professional development and personal well-being. Base Salary Range: $75,000 - $78,000 Total compensation package includes: Competitive Base Pay Fidelity 401(k) + Company Match 10 Company Paid Holidays 6 Days of Sick Pay Competitive Paid Time Off Medical, Dental, & Vision Insurance FSA/HSA Fun Employee and Family Events Employee Wellness Program Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans A range of discounted products and free services

Equal Opportunity Employer

Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity and believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and clients effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of each individual.